Foundational
Our foundational courses are the core function of Leadership.
Emergency Planning: Are You Prepared?
Description: Learn to properly manage activities that impact safety in the healthcare environment. Leaders will learn how to provide direction to employees in emergency situations.
GROW!
Description: Learn how to use the GROW process to engage and focus employees.
GROW Coaching
Description: Learn how to use the GROW process to engage and focus employees.
Halogen Essentials for GROW
Description: Provides an overview of the Halogen system, focusing on the use to capture and document GROW conversations.
Leadership Moments
Description:Learn the importance of leader influence through communication, role modeling and perspective shifting.
Leading a Culture of Compliance
Description: Positions leaders to champion a culture of compliance in their work areas.
Managing Employee Relations the Right Way
Description: It is the leader's responsibility to know the laws that govern the workplace and understand what pitfalls to avoid. This course helps a leader understand their role to act and how to handle the performance management process.
MUHC Culture
Description: Learn the characteristics that make MUHC a healthcare destination.
MUHC's High Reliability Journey: Keeping Our Patients Safe
Description: Provides an overview of the patient safety system and how becoming a high reliability organization contributes to safety. Learn the importance and role of each leader in creating a culture of safety at MUHC.
Navex: A Leader's Guide to Finding and Entering Policy
Description: Informs leaders about MUHC's policy system and the leader's role in upholding policy compliance. It will review best practices in locating information and how to efficiently enter new policies and guidelines in the system.
Transitioning into the Leadership Role
Description: Learn the key functions of the supervisor role and how to avoid common fears and pitfalls of new leaders.
Leveraging Strengths
Description: Learn to use the Gallup StrengthsFinder assessment to drive unit success by engaging teams around their complementary strengths.
Crucial Conversations
Description: Learn how to get results by appropriately initiating and navigating crucial conversations.
Advanced
Typically categorized for 'manager and above level' leaders, these learning events are available to all leaders that have a need and interest in learning about these topics.
Competitive Strategy
Description: As external pressures on health care organizations mount, leaders must be fully enfranchised in the design and execution of the institution’s long term strategy. Hospitals and health systems must craft strategic responses to market forces and maintain a disciplined approach to adhering to organizational focus. Correct assessment of current capacity, projections of future market conditions, and rational decision-making within the organization are critical components of successful strategy. This module provides a solid background in strategic business imperatives to inform individual participation in building competitive advantage. Participants will learn to complete and critique commonly used analytic techniques for competitive landscape assessment.
Master Three Conversations to Stop Turnover
Description: Health care faces a growing turnover problem. Turnover rates have been rising steadily across the past five years; even organizations with historically low turnover are likely to experience acute shortages in the near- to medium-term. Every staff member that departs represents a significant financial cost to the organization and has a negative impact on the morale, productivity, and experience of patients, colleagues, and managers. This workshop prepares managers to make a big difference through skillful, one-on-one conversations with staff about turnover
Optimizing Patient Throughput
Description: Health care organizations across the country face severe capacity constraints due to the combined effects of increased patient demand and a reduced supply of beds. The resulting overcrowding can lead to deterioration in service quality, physician and employee satisfaction, and finances, with patients turned away and elective procedures cancelled. Research demonstrates that leaders can significantly improve throughput by developing common goals with their colleagues, building bridges between departments, and gaining a concrete understanding of—and a sense of responsibility for—the steps they can take to expedite patient flow. This course elevates leaders’ understanding of the organization-wide throughput challenge, emphasizing the interdisciplinary nature of the issue and the value and necessity of building coalitions. The course enables leaders to diagnose their own departments’ contribution to throughput constraints as well as cross-functional bottlenecks, and to develop shared solutions based on national best practices.
The Five Secrets of Engagement
Description: Most leaders understand the importance of engagement for clinical and business outcomes and have every intention of creating an environment that fosters it—but still find it difficult. This workshop is designed to help managers shift how they think about day-to-day management to overcome these and other constraints. Participants leave with clear, specific actions they can personally take to impact engagement—right away, and over time.
Creating an Engaging Workplace
Description: This course is facilitated by Gallup and is designed for managers with exposure to engagement who have not completed the course before. It provides insights as to how managers can increase productivity and success by working with a focus on engagement.
Mastery Series
CED’s Mastery Series are a new type of learning opportunity that consists of 4 or more classes linked by a common theme. These classes are sequenced in a particular order to allow learning over time. Back on the job, in the interval between classes, leaders can apply the skills they are learning and share their results with other class mates. The first class in each Mastery Series is open to all leaders (and can be attended as a stand-alone workshop). The 2nd, 3rd and 4th classes are meant to be taken in order. Each class builds on skills learned from the prior class in the sequence. Upon completion of all 4 classes in a Mastery Series course you will be equipped to manage all facets of that topic. We think you will enjoy this sequenced approach to learning together. Please sign up for class number 1 to learn more.
Team Mastery 1: Five Dysfunctions of Teams
Description:There are 5 diseases that destroy teams. This course looks at the symptoms, causes and cures of common team dysfunctions. Learn how to spot them, stop them and inoculate your team against them. 5 Dysfunctions and their cures: Trust, Conflict, Communication, Accountability and Results.
Team Mastery 2: Drivers of High Performance
Description: High performance teams thrive by staying focused on a short list of key drivers of success. Teams that prioritize Collaboration, Constructive Conflict, Commitment, Communication, Strengths and Workstyles consistently get results. Learn to build a team culture that consistently gets results.
Team Mastery 3: Team Collaboration Tools
Description: When working alone, we use tools to get our individual work done. The tools that make us productive as individuals do not work for teams. Instead team need collaboration tools. This course introduces you the most effective tools teams use to collaborate effectively. Learn about the importance of Nominal Group Process, Box, Zoom, Ground Rules, Process and Task Mapping, Priorities, Roles and Responsibilities, Goals, Agendas and Action Items, etc.
Team Mastery 4: Peak Performance
Description: The final course in the Team Mastery series, Peak Performance gives you a Step by Step guide to start or jump start a team. Beginning with a Team Assessment you will learn how to spot Problems, Reboot failing teams and use Parallel Thinking to get twice as much done in half the time.